Week 4 Quiz | Quizerry

Week 4 Quiz >> Teamwork Skills: Communicating Effectively in Groups

After someone shares a story you add comments to demonstrate that your experience of a similar situation was more significant

Criticizing someone else’s idea to make your position look better

Keeping quiet when a bad idea is being considered because you don’t want seem bossy or overly-critical

According to our lessons on group conflict, which strategy for managing interpersonal conflict could best help resolve this situation?

1 point

Share commonly agreed upon goals

Inject humor into the decision process

Maintain a balanced power structure

Include more information and debate on the basis of facts

Lack of advocacy

Negative emotions

Incompetent group members

Dishonorable intentions

Equality

Better problem solving

Changing demographics

Minority-majority

5.You have to give an important presentation at work. Your boss asked you to give a status update about your team’s project to the directors of your work division. In your presentation, you discuss the history of your project and your current plan to complete your project. You speak with conviction and confidence because you know there are some directors who are skeptical about your project. You conclude with details about the project’s budget and explain that it will save the company money.

According to what we learned about linguistic style, which part of this scenario would best represents the relationship level of communication?

1 point

Speak with conviction and confidence

Plan to complete the project

History of the project

Details about the project budget

6.Carmella was pretty upset by her team’s response to her proposal. She put a lot of work into this project and was surprised to see how confused and unsupportive everyone was toward her ideas. She wanted to lash out, telling people how incompetent they were if they couldn’t understand these ideas and the benefit of the proposal. But she held her tongue and waited a few days before responding to her team members. And in that time all the team members came around and saw the value of her ideas and eventually supported her proposal. Carmella was glad she kept her mouth shut and let everything work itself out instead of responding negatively in the moment, which definitely would have jeopardized the acceptance of her proposal.

According to our lessons on managing group conflict, which strategy worked to Carmella’s advantage in this situation?

1 point

Own your part

Advocacy

Say nothing

Ask questions

Neuroplasticity

Content level of communication

Diversity

Linguistic style

8.Michael’s group was on the verge of disintegrating into a negative spiral of interpersonal conflict. Group members were upset with each other and comments were starting to turn into personality attacks instead of focusing on the task at hand. Fortunately, Michael was able to make a witty comment that made everyone laugh and eased the tension, which helped get the group’s attention back on the important decision they had to make.

According to our lessons on group conflict, which tactic for managing interpersonal conflict did Michael utilize in this situation?

1 point

Inject humor into the decision process

Maintain a balanced power structure

Share commonly agreed upon goals

Develop multiple alternatives to enrich the level of debate

Apathy

Productivity

Efficacy

Harmony

Socialization

Neuroplasticity

Aptitude

Linguistic Style

11.Cynthia expected to have a smooth negotiation with her client. After all, her (Cynthia) company’s new product was cheaper, more efficient, and more stylish than any product on the market. She was surprised, however, when the negotiations broke down and no agreement was reached. Turns out Cynthia never considered the fact that her client actually preferred a slightly more expensive product that looked a bit older because it seemed more luxurious and vintage, which is what the client wanted instead.

Based on what we learned in our lesson on effective negotiation, which of the following mistakes did Cynthia make in this situation?

1 point

She searched too hard for common ground

She let positions drive out interests

She neglected her BATNA (best alternative to a negotiated agreement)

She neglected the other side’s perspective

Based on what we learned in our lesson on effective negotiation, which of the following mistakes did Jackson make in this situation?

1 point

He neglected the other side’s perspective

He let positions drive out interests

He neglected his BATNA (best alternative to a negotiated agreement)

He failed to insist that the negotiation be based on some objective standard

13.You are convinced that the only way your group can solve an important problem is to implement solution X. However, other people in your group disagree, believing that solution Y is the only viable option, while still other group members are sure that solution Z is the one solution that will solve the problem. The group is at an impasse and the problem remains unresolved. Everyone is advocating for their particular solution, but there is no discussion about the underlying motivations for why people want those solutions in the first place.

According to what we learned in our lesson on effective negotiation, what would be the best strategy for making progress in this situation?

1 point

Talk more about underlying interests rather than specific positions

Communicate in ways that separate the people from the problem

Discuss multiple options for mutual gains

Insist that your negotiation be based on some objective standard

Raise the issue implicitly, hoping the other party will notice your hints and realize that you are dissatisfied with their tactics

Raise the issue explicitly and question whether or not their tactics are legitimate or desirable for this negotiation

Don’t say anything. It’s better to keep quiet and not upset the other party. Most people will recognize their mistakes and eventually negotiate fairly.

Walk away from the negotiation and state that you will never negotiate with that party again

A relational property

A fixed attribute

An essential characteristic

An inherent trait

Week 4 Quiz >> Teamwork Skills: Communicating Effectively in Groups

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