Which of the following is a suggested guideline while interacting with people during the user engagement process?
10. Which of the following is a suggested guideline while interacting with people during the user engagement process?
1 point
You should stick exactly to a written script when communicating with the user.
It is best to let the user talk about anything he or she wants to tell you for as long as they want to keep talking.
You should adopt a neutral stance, so that the user’s response is not colored by your personal opinions.
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